TERMS AND CONDITIONS
ACCEPTANCE OF DIGITAL CONTENT – TERMS AND CONDITIONS OF SALE
Please read the following terms and conditions of sale before purchasing access codes/accounts for games and/or digital content on this website.
1. Who we are
1.1 These terms and conditions (the “Terms”) govern the sale and supply by Universal Gaming, a private company incorporated under the laws of France with registration number 82932541400037 and whose registered office is located at 384 Route de Rouen, 76480 Yainville (“Electronic First”, “we”, “us”, “our”) of access codes/accounts to digital content through the www.electronic-first.com website and our mobile applications (the “Website”).
1.2 Our Website lists various digital content, such as downloadable game titles and other downloadable content (“Content”). We sell official keys and accounts, issued by the publisher and/or developer of the relevant Content (“Developer”), which allow the user to unlock, access and download the relevant Content from the Developer’s platform (“Code(s)”). We are not the developer of the Content and do not own or operate the Developer Platform. In addition to these Terms, you may also be subject to the Developer’s end user license agreement and other terms and conditions related to its content and platform.
2. How to contact us
2.1 You can contact us through the support and “contact” links on the Website (https://electronic-first.com/contact-us) or by logging into our Livechat (located in the bottom right-hand corner of all pages on our website) and registering a customer support request or ticket or by emailing us at support@electronic-first.com.
2.2 If we need to contact you, we will do so via the email address you provided in your user account settings.
3. About you
3.1 To purchase codes/accounts on the Website, you must have a valid user account for the Website (“User Account”), a valid payment method that we accept, be authorized to use that payment method, and a device capable of accessing and downloading content. You must keep your user account details secure and must not share them with anyone.
3.2 If the law of your country considers you to be a minor, you must have the permission of your parent or legal guardian to purchase codes/accounts from us and to enter into these Terms.
3.3 Certain content is subject to age restrictions and therefore codes/accounts for such content will not be sold to persons under the required age when we become aware of this fact. You must comply with any age restrictions that may apply to the purchase and use of any content. If the law in your country considers you to be a minor, it is the responsibility of you and your parent or legal guardian to ensure that you purchase age-appropriate content.
4. Your device and your data
4.1 Before placing your order, you must check that the hardware and software requirements of your device will allow you to access and download the content.
4.2 You are responsible for any third-party access or data charges (such as your internet service provider and mobile phone operator) in connection with your use of the Website, including your purchase of codes/accounts and your downloading and accessing of the Content. Please check the file size of your Content carefully, as if you use too much data, you may exceed your data limit and pay more than expected.
5. Your privacy and personal data
5.1 Any personal data you provide to us will be processed in accordance with our privacy notice, which explains what personal data we collect from you, how and why we collect, store, use, and share that information, and your rights in relation to your personal data. Our privacy notice is available at https://electronic-first.com/privacy-policy/.
6. Our contract with you
6.1 Applicable terms. When you purchase codes/accounts through the Website, you are entering into a contract with us for the provision of codes/accounts to access and download Developer Platform Content. You will be legally bound by all of the following terms:
6.1.1 these Terms;
6.1.2 our Terms of Use, which govern your access to and use of our Website;
6.1.3 the terms and conditions of our Affiliate Programme and any documents referred to in them, if you are a member of our Affiliate Programme;
6.1.4 the terms and conditions of our Wallet; and
6.1.5 additional terms and conditions which may supplement or replace any part of this Agreement. This may occur for security, legal, or regulatory reasons. We will contact you to inform you of our intention to do so by giving you 30 days’ notice. You may terminate this agreement by giving us 30 days’ notice by email to support@electronic-first.com if we inform you that additional terms apply and you do not accept them.
6.2 Specific terms applicable to certain content. We sell codes/accounts to access and download content, but we are not the developer of the content. You may need to visit a Developer’s platform to verify your Code and download the relevant Content. In addition to the terms of this Agreement, you must also comply with the Developer’s end user license agreement and other terms and conditions relating to its Content and platform. If you wish to review these specific terms, please go to the web page of the relevant Content and click on the “information” button before making your purchase.
6.3 Language and filing of the agreement. We may make these terms available in languages other than English. The details of this contract will not be filed by us with any competent authority.
7. Sale of Video Game Accounts
7.1 Description of Accounts. The video game accounts sold on our platform contain the game ordered by the customer. Each account is created, configured, and tested to ensure it is operational and in good working condition before delivery to the customer.
7.2 Ownership and Use. The accounts sold become the property of the buyer once the transaction is completed. However, the game contained within each account remains the property of the publisher, in accordance with the publisher’s general terms and conditions. It is prohibited to resell or transfer these accounts to third parties without prior written authorization from us. The buyer is responsible for the security and confidentiality of the account login information.
7.3 Delivery Process and Account Use. Upon purchasing a video game account, the customer will receive an email containing the login credentials needed to access the account. The steps to use the account are as follows:
- Email Receipt: After purchase confirmation, an email containing the login information (username and password) will be sent to the email address provided by the customer during the purchase.
- Account Access: The customer must use the provided credentials to log in to the account via the corresponding gaming platform (e.g., Steam, Origin, etc.).
- Game Download: Once logged in, the customer can download the purchased game directly from the account’s game library.
7.4 Responsibility and Limitations. We are committed to providing functional video game accounts as described at the time of purchase. However, we cannot be held responsible for actions taken by video game publishers, such as suspensions or bans of accounts resulting from the buyer’s violation of the publisher’s terms of use.
7.5 Assistance, Support, and Warranty. We offer an unlimited warranty for all video game accounts sold. Our customer support is available 24/7 to assist customers with technical issues or any other questions regarding the use of the accounts. For any assistance, please contact our customer service at any time.
7.6 Refund Policy. A refund may be granted to the buyer under the following conditions:
- Delivery Delay Exceeding 48 Hours: If the delivery of the account credentials exceeds 48 hours after purchase confirmation.
- Out of Stock: If the product is out of stock at the time of purchase and cannot be restocked within 48 hours following the purchase.
We refuse all refund requests based on the following reasons:
- Game Unsuitability: The game does not meet the buyer’s personal preferences.
- Performance Issues: The game does not run satisfactorily on the buyer’s computer system.
- Right of Withdrawal: In accordance with applicable laws, the customer agrees, upon confirming their order, to the immediate execution of the order and therefore waives their right of withdrawal.
- Product Nature: The customer is informed of the nature of the product on the product page and therefore cannot request a refund if they receive an account with the game instead of an activation key.
8. Sale of CD Keys
8.1 Description of CD Keys
The CD keys sold on our platform are digital activation codes for video games or software. Each CD key is unique and is provided to the customer to activate the corresponding game or software on the specified platform (e.g., Steam, Origin, Uplay, etc.).
8.2 Delivery and Activation
Upon purchasing a CD key, the customer will receive the key via email. The process for delivery and activation is as follows:
Email Receipt: After purchase confirmation, an email containing the CD key will be sent to the email address provided by the customer during the purchase.
Activation Instructions: The email will include detailed instructions on how to use the CD key to activate the game or software on the specified platform.
Platform Access: The customer must follow the provided instructions to enter the CD key on the appropriate platform to download and install the game or software.
8.3 Usage and Restrictions
The CD keys sold are intended for personal use only. Resale or transfer of the CD keys to third parties is strictly prohibited. The customer is responsible for ensuring that their computer system meets the minimum requirements for the game or software.
8.4 Responsibility and Limitations
We guarantee that all CD keys provided are valid and functional at the time of delivery. However, we cannot be held responsible for any issues arising from the customer’s system compatibility or from platform-specific restrictions or changes in terms of service.
8.5 Assistance and Support
Our customer support is available 24/7 to assist customers with any issues related to the activation or usage of CD keys. If the customer encounters any problems with their CD key, they should contact our support team for assistance.
8.6 Refund Policy
Refunds for CD keys will only be granted under the following conditions:
Non-Delivery: If the CD key is not delivered to the customer within 48 hours after purchase confirmation.
Invalid CD Key: If the CD key provided is invalid or has already been used, provided that the customer reports the issue within 48 hours of receiving the key.
Refund requests will not be accepted for the following reasons:
Change of Mind: The customer decides they no longer want the game or software.
System Compatibility Issues: The game or software does not work on the customer’s computer system.
Right of Withdrawal: As per applicable laws, the customer agrees, upon confirming their order, to the immediate execution of the order and therefore waives their right of withdrawal.
Incorrect Platform: The customer purchased a CD key for the wrong platform or region.
9. Ordering from us
9.1 Placing an order. You may place an order for a Code/Account for specific Content by logging into your User Account or using “Guest” mode, clicking on the game title or other digital content of your choice, selecting the available editions or features, clicking the “Buy Now” button, checking your order summary, confirming your acceptance of these Terms, choosing your payment method, and clicking the “Checkout” button. Please read and check your order carefully before submitting it. If you need to correct any errors, you can do so on the website before submitting it to us. When you place your order at the end of the online shopping process (for example, when you click the “Checkout” button), it does not mean that we have accepted your order. We will send you our confirmation email (see section 8.3 below) if we accept your order.
9.2 If we cannot accept your order. We reserve the right not to accept your order. We may contact you to inform you that we are unable to accept your order. This may be for one or more of the following reasons:
9.2.1 the content is unavailable;
9.2.2 the code/account for the content in question is not available;
9.2.3 we are unable to authorize your payment;
9.2.4 you are not eligible to purchase the content (for example, because you do not meet the age requirement for the content);
9.2.5 we are not allowed to sell the code/account to you in your country of residence;
9.2.6 you have ordered a large number of codes/accounts and we do not have enough stock to fulfill your order;
9.2.7 we have identified an error in the price or description of the code/account for the content; or
9.2.8 other unforeseen circumstances, such as a typographical error in the product listing or issues beyond our control that could not have been anticipated.
9.3 Acceptance of your order. When we accept your order, we will send you an email confirmation. Our confirmation email will include the details of the code/account for the content you have ordered and your order number. Once you receive our confirmation email, a legally binding contract will be formed between us for the provision of the code/account for the content described in your order. The contract will remain in effect until the content is downloaded by you or we are required to cancel it as described in these terms.
10. Payment
10.1 Payment methods. We accept various payment methods, as detailed on our Website. Please refer to the “Payment Methods” section for more information.
10.2 Payment security. All payment transactions on our Website are securely processed by a third-party payment processor. We do not store any payment card details on our servers.
10.3 Pricing. All prices are listed in the currency indicated on the Website and include applicable taxes and fees unless otherwise stated. The total price of your order will be displayed at checkout before you confirm your order.
11. Limitation of liability
11.1 To the extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use or inability to use the codes/accounts or Content purchased through our Website, even if we have been advised of the possibility of such damages.
12. General
12.1 Changes to these terms. We may revise these Terms from time to time to reflect changes in our business or legal or regulatory requirements. If we make any significant changes, we will notify you by email or by posting a notice on our Website. By continuing to use our Website and services after the changes come into effect, you agree to be bound by the revised Terms.
12.2 Governing law. These Terms are governed by and construed in accordance with the laws of France. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the French courts.
